FAQ

Welcome to our FAQ page

Below you will find answers to some of the most frequently asked questions from our watch enthusiast community. If you don't find what you're looking for, please don't hesitate to contact us. We're always happy to help!

1. How long will it take to receive my order?

Each The William Grey watch is carefully inspected and packaged. Please allow 1 to 3 business days for processing. Once shipped, delivery typically takes 7 to 10 business days, depending on your location.

2. Do you offer free delivery?

Yes! We are happy to offer free delivery on all orders — it's our way of thanking you for choosing The William Grey to accompany your precious moments.

3. Can I track my order?

Absolutely! Once your watch is on its way, you will receive a shipping confirmation email with a tracking number to follow its journey to your door.

4. What is your return policy?

We want you to love your The William Grey watch. If you're not completely satisfied, you can return it within 45 days of delivery. Items must be unworn and in their original packaging. See our Refund policy page or email us at contact@thewilliamgrey.com to begin the process.

5. Do you ship internationally?

Yes, we do! The William Grey ships worldwide and delivery is always free.

6. How should I care for my sunglasses?

To keep your The William Grey watch in perfect condition:

  • Cleaning: Gently wipe the case and bracelet with a soft, dry cloth. Avoid harsh chemicals or abrasive materials.

  • Water resistance: Check the water resistance of your model and avoid immersion if it is not designed for swimming or showering.

  • Storage: Store it in the original The William Grey box or in a watch case when not wearing it.

Need help with bracelet maintenance or battery advice? Contact us — we're here to help!

7. Can I personalize an The William Grey watch?

We love adding a personal touch to timeless pieces. If you're interested in custom engraving or a special collaboration, email us at contact@thewilliamgrey.com and we'll let you know what's possible.

8. What payment methods do you accept?

We accept all major credit cards — Visa, MasterCard, Amex, Discover — as well as PayPal, Apple Pay, Google Pay and Shop Pay for fast and secure payment.

9. Can I cancel or modify my order?

Need to make a change? Email us at contact@thewilliamgrey.com as soon as possible. If your order hasn't been processed yet, we'll do our best to accommodate you. Once packed or shipped, changes may no longer be possible.

10. How can I contact you?

We are always happy to help. Contact us anytime at contact@thewilliamgrey.com and we will get back to you as soon as possible.

Do you still have any questions?

We have the answers. Send us a message at contact@thewilliamgrey.com  we're here to make your The William Grey experience simple, elegant, and punctual.